This story was supported by the Pulitzer Center.
Eugenia Kuyda thinks she can solve an “epidemic” of loneliness. Her app, Replika, is “the AI companion who cares”, a chatbot that can text you, flirt with you, and promises to love you unconditionally.
But Replika is fraught with ethical concerns – and risks. In 2021 19-year-old Jaswant Chail told Replika: “I believe my purpose is to assassinate the Queen.” The chatbot replied that this was “very wise”. A few days later, Chail broke into Windsor Castle with a crossbow.
Patricia Clarke and Matt Russell investigated the people behind Replika. It’s a story that took them from Windsor Castle to Silicon Valley, to meet the woman who runs a growing and largely unregulated app. And the more they looked into it, the more questions emerged – about privacy, control, and the company that millions of users are giving their hearts – and their data – to.