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If you have any questions or need help, let us know at memberhelp@tortoisemedia.com

Frequently Asked Questions

How do I join Tortoise?

You can join through the website by clicking the ‘Join us’ button, or through the App Store or Google Play. Anybody can join Tortoise, so long as you’re over 16 years of age.


If I join through the App Store or Google Play, do I still get the same benefits?

If you join through the App Store or Google Play, you are a “subscriber” and have access to Tortoise digital journalism in the app automatically. To unlock all your membership benefits, just fill out a few details in the app so we can see who you are. You will then become a “member” and get access to our digital ThinkIns, access to Tortoise on desktop, our daily emails and member-only invitations.

Don’t get us wrong – we’d love you to subscribe through the app store, but the best way to enjoy Tortoise is to become a member. Being part of it, and taking part in it, means so much more than just paying for it. It only takes a couple of minutes to fill in your details.


How much does it cost to join Tortoise?

A Digital membership to Tortoise is £100 a year or £12 a month, depending on how you choose to pay.

Members who join through the App Store or Google Play Store pay £11.99 a month, or £99.99 annually, and become digital members.

A Newsroom membership is £250 a year.

A Friend of Tortoise membership is £450 a year.


Do you offer concessionary pricing?

Yes, we offer discounted memberships for under 30s, and students get their first year for free. We also offer special membership experiences for bigger groups and companies. If you would like more information on bespoke group memberships, please get in touch.

You may also be eligible to receive a complimentary membership, funded by our Supporter partners, through the Tortoise Community Network. Through our Network partners, the Network distributes Tortoise memberships to people on low incomes and/or working for change on the frontlines in their local communities. You can apply to receive a funded membership as an individual by writing to us.
Find out more about how the Tortoise Community Network works here.


How do I activate my gift membership? (If you received a printed gift card)

To activate your membership, please follow these steps:

1. Follow the link on the gift card
2. Click on the ‘Join us’ button
3. Fill in a few personal details
4. Enter the code on your gift card into the box when prompted to
5. Click ‘confirm’ and you’ll receive a welcome email shortly.


How do I activate my gift membership? (If you received it by email)

To activate your membership, please follow these steps:

1. Open your ‘You’ve been given Tortoise membership’ email
2. Click on ‘link’
3. A pop up box should immediately appear detailing the terms of your membership (if it doesn’t, please disable any ad blockers you have installed on your computer
4. Click on the ‘Redeem’ button
5. Fill in a few personal details
6. Click ‘Ok, done’ and you’ll receive a welcome email from us shortly.


What do I get as a member?

Digital members receive unlimited digital access to ThinkIns, Sensemaker emails and access to all of our podcasts and long reads in the member-only app. 

Newsroom members receive all of the above, plus 12 newsroom tickets to ThinkIns (this means you can join us in person), the Tortoise Quarterly, and four digital memberships to give to friends. 

Friends of Tortoise members receive all of this, as well as unlimited newsroom ThinkIn tickets, signed copies of ThinkIn speakers’ books and access to exclusive events.


Do you have to be in the UK to be a member?

Absolutely not! Anybody from anywhere in the world can join Tortoise. Just bear in mind that we’re only available in the English language at the moment.


I’m a member. Why doesn’t it recognise this in the app?

If you signed up through the app, you will need to choose your password to unlock your full membership benefits.
You can easily choose your password by clicking ‘Forgotten your password?’ on our log-in page on either the website or the app. After entering your email address, we’ll send you an email which will tell you how to choose your password. If you can’t find it please check your junk folder! If you have any other log-in issues, just email us.


I’m a member and I’ve forgotten my password.

You can easily reset your password by clicking ‘Forgotten your password?’ on our log-in page on either the website or the app. After entering your email address, we’ll send you an email which will tell you how to reset your password. If you can’t find it please check your junk folder! If you have any other log-in issues, just email us.


Can I come to a ThinkIn if I’m not a member?

ThinkIns are open to anyone, regardless of whether you’re a member or not. If you’re not a member already, tickets to our Digital ThinkIns cost £10, or you can join us in person at our London newsroom for £15.

Member or not, head to the page of the ThinkIn you’d like to come along to and click the ‘Book a ticket’ button. All of our ThinkIns are available to join online, and some in person as well.


I’m a member – how do I book my place at a ThinkIn?

Log in to either our website or our app using your email address and password, then select the session you’d like to attend in the ‘Book’ section, and click ‘Book a ticket’. You’ll then get an email booking confirmation.


How do I find out where and when the ThinkIns are happening?

You can find all our upcoming ThinkIns and events here.


Can I take part in ThinkIns wherever I am?

Absolutely! We live stream all of our ThinkIns on Zoom so you can join from wherever you are in the world.


Can I watch a previous ThinkIn if I missed it live?

Of course! To catch up on our previous ThinkIns, head to the ‘Watch’ section of our app or website. Scroll down to view all our previous ThinkIns and to find the one you’re looking for.


How do I join a Digital ThinkIn?

To join a Digital ThinkIn, register the same way through our app or website, and select ‘Digital ticket’ when prompted. You will receive a confirmation email with the Zoom link to join. Make sure you join with your full name so we know who you are and can introduce you if you would like to contribute. If you have any trouble, just email us.


How do I join an in-person ThinkIn?

In-person ThinkIns are open to members and non-members. If you are a member, register through our app or website and select ‘In-person ticket’ when prompted. If you are not a member, guest tickets are available to buy through our ‘Book’ page for £15. 

The location of the ThinkIn is included both on the ThinkIn booking page and in your confirmation email. All Newsroom ThinkIns take place in our London office, the address of which is:
Fora
22 Berners Street
London
W1T 3LP


How can I nominate a topic of discussion for a ThinkIn?

We’d love to hear your ideas for potential future ThinkIn topics, and people who’d make good expert speakers and contributors. Please email Liz, our Members’ Editor, with your suggestions.


How do I know when it’s time to renew my membership?

You can find your renewal date in the My Tortoise section of the website and app, but we’ll write to you before that date to let you know when your membership is due to expire, and whether you need to do anything to stay with us. Depending on when you joined and the type of membership you have, your membership may or may not renew automatically.


How do I update my payment details?

Go to My Tortoise > My Membership in the website or app
• Click EDIT next to ‘My Membership’
• Go to the ‘Membership’ tab
• Next to your active membership, click on the ‘Manage’ drop down
• Select update renewal payment method


How do I cancel my membership?

If you signed up via the Tortoise website, follow these steps:

1. Visit the Tortoise app/website
2. Go to the ’My Tortoise’ > ‘My Membership’ section
3. Click on the ‘EDIT’ button next to ‘My Membership’
4. Go to the ‘Membership’ tab
5a. If you’re using a phone or tablet, click on the ‘Manage’ button next to your active membership and select ‘Disable auto renew’
5b. If you’re on a computer, click on the green toggle next to your active membership. The toggle will turn grey when your membership auto-renewal has been disabled
6. That’s it. Your membership will expire on the date you were due to be billed and you won’t be charged.

If you signed up to Tortoise via the App Store or Google Play Store, the instructions to cancel are below.


How do I cancel my App Store subscription?

If you registered for membership through the App Store, just follow these steps:

1. Visit the App Store on your device
2. Click on the profile icon in the top right-hand corner
3. Click on the ‘Subscriptions’ button
4. Press the red ‘Cancel subscription’ button
5. Confirm cancellation

If you’re having any trouble cancelling, please get in touch with Apple’s support team.


How do I cancel my Google Play subscription?

If you registered for membership through Google Play, just follow these steps:

1. On your Android phone or tablet, open the Google Play store
2. Tap ‘Menu’ and then ‘Subscriptions’
3. Select Tortoise
4. Tap ‘Cancel subscription’
5. Follow the instructions


How can I join the Tortoise team?

You can find our current vacancies over on our ‘Opportunities’ page and LinkedIn.
If you’d like, you can also send your CV to us and we’ll keep it on file.


What are Tortoise’s privacy and cookies policies?

You can find our Privacy Policy here. You can find our Cookies Policy here.