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If you have any questions or need help, let us know at memberhelp@tortoisemedia.com

FAQs

When and how can I join Tortoise?

You can join through the website (Tortoisemedia.com), just click the ‘Join us’ button or through the App Store or Google Play Store. Anybody can join Tortoise, so long as you’re over 16 years of age.

If I join through the App store or Google Play Store, do I still get the same member benefits?

If you join through the app store, you are a “subscriber” and have access to Tortoise digital journalism in the app automatically.  To unlock all the membership benefits, you will need to fill in your name and email address in the Tortoise  member’s app, so  we can see who you are. You will then become a “member” and get access to our digital ThinkIns, access to Tortoise on desktop, our daily emails and member-only invitations. Don’t get us wrong – we’d love you to subscribe through the app store, but the best way to enjoy Tortoise is to become a member. Being part of it, and taking part in it, means so much more than just paying for it.  It only takes a couple of minutes to fill in your details.

How much does it cost to join Tortoise?

New customers can try Tortoise for free for 30 days. Thereafter, it’s £80 for the first year then £100 a year or £10 a month, depending on how you choose to pay. You can cancel anytime.

App Subscribers (paying £9.99 a month or £99.99 a year via the App Store or Google Play Store) get access to our digital journalism in the Tortoise app only.

How do I activate my gift membership? (If you received a printed gift card)

To activate your membership, please follow these steps:
1. Follow the link on the gift card
2. Click on the ‘Join us’ button
3. Fill in a few personal details
4. Enter the code on your gift card into the box when prompted to
5. Click ‘confirm’ and you’ll receive a welcome email shortly.

How do I activate my gift membership? (If you received it by email)

To activate your membership, please follow these steps:
1. Open your ‘You’ve been given Tortoise membership’ email
2. Click on ‘link’
3. A pop up box should immediately appear detailing the terms of your membership (if it doesn’t, please disable any ad blockers you have installed on your computer)
4. Click on the ‘Redeem’ button
5. Fill in a few personal details
6. Click ‘Ok, done’ and you’ll receive a welcome email from us shortly.

What do I get if I become a member?

As a member you’ll receive unlimited digital ThinkIns, access to all of our journalism including our audio files in our member-only app and our daily Sensemaker emails.
App subscribers get access to our digital journalism in the Tortoise app only until you have registered your details in the Tortoise member’s app.

Do you offer concessionary pricing?

Yes. For groups of 5 or more on our ‘Friends and Family’ membership. We also offer special membership experiences for bigger groups and companies. If you would like more information on bespoke group memberships, please get in touch at memberhelp@tortoisemedia.com.

You may also be eligible to receive a complimentary membership, funded by our Supporter partners, through the Tortoise Network. Through our Connecting partners, the Network distributes Tortoise memberships to people on low incomes and/or working for change on the frontlines in their local communities. You can apply to receive a funded membership as an individual if you write to us at networkapplication@tortoisemedia.com. Find out more about how the Tortoise Network works here.

Do you have to be in the UK to be a member?

Absolutely not! Anybody from anywhere in the world can join Tortoise. Just bear in mind that we’re only available in the English language at the moment.

I’m a member. Why doesn’t it recognise this in the app?

If you signed up through the app you need to choose your password to unlock your full membership benefits.

You can easily choose your password by clicking ‘Forgotten your password?’ on our log-in page on either the website or the app. After entering your email address, we’ll send you an email which will tell you how to choose your password. If you can’t find it please check your junk folder! If you have any other log-in issues, just email memberhelp@tortoisemedia.com.

I’m a member and I’ve forgotten my password.

You can easily reset your password by clicking ‘Forgotten your password?’ on our log-in page on either the website or the app. After entering your email address, we’ll send you an email which will tell you how to reset your password. If you can’t find it please check your junk folder! If you have any other log-in issues, just email memberhelp@tortoisemedia.com.

Can I come to a ThinkIn if I’m not a member?

Our daily digital ThinkIns are exclusively for Tortoise members and their guests. To try us out for free for four weeks, take a trial here.

I’m a member. How do I book a ThinkIn?

Log in to tortoisemedia.com, the iOS or Android app using your email address and password and select ThinkIns to book your ThinkIn tickets.  You will be asked for an access code if you don’t log in when booking your ThinkIn tickets.

I’m trying to book a ThinkIn but I’m being asked for a code?

You can find your code in My Tortoise, where it’s called the ‘ThinkIn access code’.

How do I find out where and when the ThinkIns are happening?

To see what ThinkIns we have coming up, head to tortoisemedia.com/book. You’ll be able to see what ThinkIns are in the calendar for the month ahead.

Can I take part in ThinkIns wherever I am?

Yes. We host all of our ThinkIns on live stream in the app and on our website so you can join from wherever you are in the world.

How can I watch a ThinkIn that I have missed?

To watch a ThinkIn after it has ended, visit the ThinkIn section of the app and choose the ‘watch’ tab. Scroll down to find the ThinkIn you’re looking for.

How do I join a digital ThinkIn?

Due to the coronavirus, live ThinkIns in the newsroom have paused. Instead, we are hosting digital ThinkIns on Zoom that you can join from wherever you are. To join a digital ThinkIn, register the same way through our app or website, and you will receive a confirmation email from Eventbrite with the Zoom link to join under ‘Additional Information’ in the email. Make sure you join with your full name so we know who you are and can introduce you if you would like to contribute. If you have any trouble, just email memberhelp@tortoisemedia.com.

How can I nominate a topic of discussion for a ThinkIn?

We’d love to hear your ideas for potential future ThinkIn topics, and people who’d make good expert speakers and contributors. Please email Liz@tortoisemedia.com with your suggestions.

I’m a member. How do I know when it’s time to renew?

You can find your renewal date in the My Tortoise section of the app, but we’ll write to you before that date to let you know when your membership is due to expire, and whether you need to do anything to stay with us as depending on when you joined and the type of membership you have, your membership may. not renew automatically.

How do I update my payment card details?

• Go to the My Tortoise > My membership section of the app
• Click EDIT next to ‘My Membership’
• Go to the ‘Membership’ tab
• Next to your active membership click on the ‘Manage’ drop down
• Select update renewal payment method

How do I cancel my membership?

If you signed up through our website, here’s how you can cancel your membership:
1. Visit the Tortoise app
2. Go to the My Tortoise section
3. Select My Membership
4. Click on ‘EDIT’
5. You may have to log in to manage your account
6. Go to the ‘Membership’ tab
7. Click on the three dots next to your active membership
8. Select ‘Disable auto-renew’

If you get stuck, please email memberhelp@tortoisemedia.com to cancel your membership.

How do I cancel my App Store subscription?

If you registered for membership through the App Store, just follow these steps:
1. Please visit the App Store on your device
2. Click on the profile icon in the top right-hand corner
3. Click on the ‘Subscriptions’ button
4. Press the red ‘Cancel subscription’ text.
5. Confirm cancellation.

How do I cancel my Google Play Store subscription?

If you signed up through the Google Play Store, follow these steps:
1. On your Android phone or tablet, open the Google Play Store
2. Tap Menu and then Subscriptions.
3. Select Tortoise
4. Tap Cancel subscription.
5. Follow the instructions

How can I join the Tortoise team?

We’re not recruiting right now, but keep checking our LinkedIn page for vacancies. If you’d like, send your CV over to opportunities@tortoisemedia.com and we’ll keep it on file.

What is Tortoise’s privacy and cookie policy?

Here they are: https://tortoisemedia.com/policy/terms/ & https://tortoisemedia.com/policy/cookies

Who owns Tortoise?

We have private investors backing . We will not be taking on any further investors, corporate or private, for the time being and nobody has a majority share. We mean it when we said we are and always will be resolutely independent.