FAQs

Invisible

For members who signed up via Kickstarter:

How do I register?
We’ve sent an email to the email address you gave when you pledged. Check your junk folder if you can’t find it. In this email, you’ll find your unique activation code and a link to the registration page. Once you enter your code and your personal details into that page, we’ll do the rest.

When will I get my Tortoise member merchandise
It’ll be with you in mid January 2019 when we go live in beta.

When does my membership go live?
Your membership starts on January 14th, 2019 but there’s a lot you can do in the meantime. Come to a ThinkIn (it won’t come out of your official membership entitlement), a members breakfast and follow us on social media to join in the conversation.

When will you start to publish?
We will be experimenting with different types of stories, in different formats, between now and January 14th. Because you’re a founding member, we’d love you to help us figure out what works and what doesn’t. From January 14th, we’ll be publishing daily.  We’ll email you to remind you when it all starts in earnest, so don’t worry.

What if I need to change my personal details from the ones I used when I pledged?
No problem, just email memberhelp@tortoisemedia.com and we will sort it out. When your membership goes live in January, you will be able to edit and manage your personal details online.

Who owns Tortoise?
We have eight private investors backing us. We will not be taking on any further investors, corporate or private, for the time being and nobody has a majority share. We mean it when we said we are and always will be resolutely independent.

How much money have you raised?
We’ve enough money in the bank to operate in the UK for 3 years, plus over £500k which we raised through our Kickstarter campaign. This gives us the confidence to experiment with our formats and develop Tortoise, with our members, over time.

What is Tortoise’s privacy and cookie policy?

How can I nominate a topic of discussion for a ThinkIn?

We’d love to hear your ideas for potential future ThinkIn topics, and people who’d make good expert speakers and contributors. Please email stephanie@tortoisemedia.com with your suggestions.

I live outside London – when will there be a ThinkIn near me?

Tortoise on Tour starts in April 2019. We’ll be taking the ThinkIns up and down the country, and to cities overseas where there are 100 or more Tortoise members. The dates will be published on our website and across social media well in advance so you know where we’re going to be. Follow us on Twitter for the latest, or add your name to our mailing list here.

How do I find out where and when the ThinkIns are happening?

They’re all listed on Eventbrite (our booking system), click here to find out more. Once we’re live, they’ll be on our website, in the Tortoise app and we’ll promote them on social media as well, so it will be nice and easy to find out what’s on where.

Can I come to a ThinkIn if I’m not a member?

At the moment, ThinkIns are open to everybody free of charge. After January 14th 2019, members will have priority access to the ThinkIns, but in some cases we’ll release extra tickets so that non-members can come along and see how it all works. Tickets will be £25.

Do you have to be in the UK to be a member?

Absolutely not! Anybody from anywhere in the world can join Tortoise. Just bear in mind that we’re only available in the English language at the moment.

Can anybody join?

Pretty much yes! The only requirement is that you have to be over 16 years of age.

Do you offer concessionary pricing?

We are offering discounted memberships for under 30s and for groups of 10 or more.

What if I want to join on behalf of someone else? Can I buy a membership as a gift?

We’re working on it. Quite a few people have asked us this so we hope to be able to offer gift memberships once we’re live in the Spring.

How much will it cost to join Tortoise?

A year’s full membership (live, digital and print) will be £250.

When and how can I join Tortoise?

We will be throwing open the doors to our newsroom in Spring 2019. We’re not signing up any new members at the moment while we’re getting ready for our beta launch, but if you let us have your email address, we will keep in touch and let you know as you can sign up.