FAQs

Invisible

When and how can I join Tortoise?

Just click the Become a Member button, choose the type of membership you want and take it from there. Anybody can join Tortoise, so long as you’re over 16 years of age.

How much does it cost to join Tortoise?

A year’s full membership (live, digital and print) will usually be £250. At the moment, you can become a founding member for two years for £250. That’s just £2.50 a week. We also offer a live and digital annual membership for £1 a week (or £50 a year) to people aged under 30 or if you join in a group of five.

If you’re not ready to become a member but would like to have access to our digital journalism only, download the Tortoise app (for iOS from the App Store) and subscribe for £9.99 a month or £99.99 a year.

Do you offer concessionary pricing?

Yes. It is £50 per year for u30s and for groups of 5 or more on our ‘Friends and Family’ membership. We also offer special membership experiences for bigger groups and companies. If you would like more information on bespoke group memberships, please get in touch at memberhelp@tortoisemedia.com.

You may also be eligible to receive a complimentary membership, funded by our Supporter partners, through the Tortoise Network. Through our Connecting partners, the Network distributes Tortoise memberships to people on low incomes and/or working for change on the frontlines in their local communities. You can apply to receive a funded membership as an individual if you write to us at networkapplication@tortoisemedia.com. Find out more about how the Tortoise Network works here.

What do I get if I become a member?

Founding Membership includes 20 ThinkIn tickets per year, access to all our digital journalism in the Tortoise app, and copies of Tortoise Quarterly in glorious, old-fashioned print four times a year. The u30 and ‘Friends and Family’ membership includes 10 ThinkIn tickets a year and Tortoise Quarterly as an e-book instead of in print, for each member. Subscribers (paying £9.99 a month or £99.99 a year via the App Store) get access to our digital journalism in the Tortoise app only. 

Do you have to be in the UK to be a member?

Absolutely not! Anybody from anywhere in the world can join Tortoise. Just bear in mind that we’re only available in the English language at the moment.

Do you do a digital-only membership?

You can subscribe to our digital journalism only in the app for £9.99 a month or £99.99 a year via the App Store. Subscriptions do not include ThinkIn tickets or the Quarterly. But the best way to be part of Tortoise is to become a member. It takes a couple of minutes, and doesn’t cost a penny more, to upgrade your subscription to a membership in the app. Just tell us who you are to claim full membership status, ThinkIn tickets, access to Tortoise on desktop and Tortoise Quarterly as an ebook. 

What’s the difference between a subscriber and a member?

Subscribers have access to Tortoise digital journalism in the app only. Membership includes tickets to ThinkIns, Tortoise Quarterly (as a book or e-book), access to Tortoise on desktop, email editor’s letters and member-only invitations. Don’t get us wrong -we’d love you to subscribe. But the best way to enjoy Tortoise is to become a member. Being part of it, and taking part in it, means so much more than just paying for it. 

How can I see examples of Tortoise journalism if I’m not a member?

A handful of stories is published on the Journalism page. You can also sign up to receive our slow newsletter by putting your email address in the box on. the homepage of this site. If you follow us on Twitter, Instagram or Facebook, you’ll see plenty of examples of stories we’ve published. The links are in the footer of this site.

I’m a member and I’ve forgotten my password.

You can easily reset your password by clicking ‘Forgotten your password?’ on our log-in page on either the website or the app. After entering your email address, we’ll send you an email which will tell you how to reset your password. If you can’t find it please check your junk folder! If you have any other log-in issues, just email memberhelp@tortoisemedia.com.

I'm a member. How do I book a ThinkIn?

Log in to tortoisemedia.com, the iOS or Android app using your email address and password and select ThinkIns to book your ThinkIn tickets.

Can I come to a ThinkIn if I’m not a member?

A handful of stories is published on the Journalism page. Put your email address in the box on the homepage of this site to sign up to the Slow Newsletter. Follow us on Twitter, LinkedIn, Instagram or Facebook to see plenty of examples of stories we’ve published. You could also download our app for free from the Appstore to browse everything we’ve published so far. If you’d like to read stories in full, you can subscribe to our digital journalism only for £9.99 a month or £99.99 a year. 

How do I find out where and when the ThinkIns are happening?

They’re all listed here on our Eventbrite page, and in the Tortoise app and members’ site.

How can I take part in ThinkIns if I don’t live in London?

You can watch the vast majority of our ThinkIns on the live stream in the app, or on-demand. We’re out on the road all the time – we have at least one ThinkIn outside the newsroom every week. We’ve been to Sunderland, Manchester, Bristol, Cardiff, Norwich – and internationally, Washington DC, Brussels, Lesvos, Amsterdam and New York in the last few months, for example. If you’d like us to come and host a ThinkIn in your place of work or worship, your village hall or local pub, please write to liv@tortoisemedia.com

How can I watch a ThinkIn in the app?

You need to be logged in as a member to watch ThinkIns live or on-demand. To watch live in the app or website, head to the ThinkIns tab at the time the ThinkIn is due to start. Click the image at the top of the page to see a live stream of the conversation happening in our newsroom. To watch a ThinkIn after its ended, choose ‘catch up’ in the ThinkIn tab and scroll down to find the ThinkIn you’re looking for. 

I’m a member. Why doesn’t it recognise this in the app?

If you signed up through the app you need to choose your password to unlock your full membership benefits.

You can easily choose your password by clicking ‘Forgotten your password?’ on our log-in page on either the website or the app. After entering your email address, we’ll send you an email which will tell you how to choose your password. If you can’t find it please check your junk folder! If you have any other log-in issues, just email memberhelp@tortoisemedia.com.

I’m a member. How do I know when it’s time to renew?

You can find your renewal date in the My Tortoise section of the app, but we’ll write to you before that date to let you know when your membership is due to expire, and whether you need to do anything to stay with us as depending on when you joined and the type of membership you have, your membership may. not renew automatically.

How can I nominate a topic of discussion for a ThinkIn?

We’d love to hear your ideas for potential future ThinkIn topics, and people who’d make good expert speakers and contributors. Please email stephanie@tortoisemedia.com with your suggestions.

How can I join the Tortoise team?

We’re not recruiting right now, but keep checking our LinkedIn page for vacancies. If you’d like, send your CV over to opportunities@tortoisemedia.com and we’ll keep it on file.

What is Tortoise’s privacy and cookie policy?

Who owns Tortoise?

We have eight private investors backing us. We will not be taking on any further investors, corporate or private, for the time being and nobody has a majority share. We mean it when we said we are and always will be resolutely independent.

How much money have you raised?

We’ve enough money in the bank to operate in the UK for 3 years, plus over £500k which we raised through our Kickstarter campaign. This gives us the confidence to experiment with our formats and develop Tortoise, with our members, over time.

For members who signed up via Kickstarter:

How do I register?
We’ve sent an email to the email address you gave when you pledged. Check your junk folder if you can’t find it. In this email, you’ll find your unique activation code and a link to the registration page. Once you enter your code and your personal details into that page, we’ll do the rest.

When will I get my Tortoise member merchandise?
You should have it by now. If you haven’t, please let us know on memberhelp@tortoisemedia.com.

When does my membership go live?
Your membership started on January 14th, 2019.

What if I need to change my personal details from the ones I used when I pledged?
You can edit and manage your personal details in My Tortoise under My Membership. If you’re having trouble, just email memberhelp@tortoisemedia.com and we will sort it out.