FAQs

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When and how can I join Tortoise?

Just click the Become a Member button, choose the type of membership you want and take it from there. Anybody can join Tortoise, so long as you’re over 16 years of age.

How much does it cost to join Tortoise?

A year’s full membership (live, digital and print) will usually be £250. At the moment, you can become a founding member for two years for £250. That’s just £2.50 a week. We also offer a live and digital annual membership for £1 a week (or £50 a year) to people aged under 30 or if you join in a group of five.

Do you offer concessionary pricing?

Yes. It is £50 per year for u30s and for groups of 5 or more on our ‘Friends and Family’ membership. We also offer special membership experiences for bigger groups and companies. If you would like more information on bespoke group memberships, please get in touch at memberhelp@tortoisemedia.com.

What do I get if I become a member?

Founding Membership includes 20 ThinkIn tickets per year, access to the digital edition and copies of Tortoise Quarterly, our print edition, four times a year. The u30 and ‘Friends and Family’ membership includes Tortoise Quarterly as an e-book.

Do you have to be in the UK to be a member?

Absolutely not! Anybody from anywhere in the world can join Tortoise. Just bear in mind that we’re only available in the English language at the moment.

Do you do a digital-only membership?

The u30 and Friends and Family membership include the access to Tortoise Daily, tickets to ThinkIns and Tortoise Quarterly as an e-book. All Tortoise memberships include tickets to ThinkIns and the ability to watch ThinkIns live online and in the app.

How can I see examples of Tortoise journalism if I’m not a member?

A handful of stories is published on the Journalism page. You can also sign up to receive our slow newsletter by putting your email address in the box on. the homepage of this site. If you follow us on Twitter, Instagram or Facebook, you’ll see plenty of examples of stories we’ve published. The links are in the footer of this site.

I’m a member and I’ve forgotten my password.

You can easily reset your password by clicking ‘Forgotten your password?’ on our log-in page on either the website or the app. After entering your email address, we’ll send you an email which will tell you how to reset your password. If you can’t find it please check your junk folder! If you have any other log-in issues, just email memberhelp@tortoisemedia.com.

I'm a member. How do I book a ThinkIn?

Log in to tortoisemedia.com, the iOS or Android app using your email address and password and select ThinkIns to book your ThinkIn tickets.

Can I come to a ThinkIn if I’m not a member?

Yes. Members can use their ticket allocation for guests, so you could make friends with somebody who has already joined and come along with them. Otherwise, you can book a ticket for yourself on Eventbrite to become a Guest Member for £25. Guest membership includes your ThinkIn ticket and access to Tortoise’s digital edition for four weeks.

How do I find out where and when the ThinkIns are happening?

They’re all listed here on our Eventbrite page, and in the Tortoise app and members’ site.

How can I come to a ThinkIn if I don’t live in London?

We are beginning to do ThinkIns in locations across the UK and internationally. We’ve done Brussels, Norwich, Amsterdam and New York in the last few months, for example. If you’re a member and can’t make it in person, you can watch all ThinkIns live in the app. It’s our aim to take Tortoise on the road globally, but it’ll take a bit of time to build up to that.

How can I watch a ThinkIn live in the app?

To watch ThinkIns live in the app or website, head to the ThinkIns tab at the time the ThinkIn is due to start. Click the image at the top of the page to see a live stream of the conversation happening in our newsroom. (You need to be logged in as a member to watch ThinkIns live.)

How can I nominate a topic of discussion for a ThinkIn?

We’d love to hear your ideas for potential future ThinkIn topics, and people who’d make good expert speakers and contributors. Please email stephanie@tortoisemedia.com with your suggestions.

What is Tortoise’s privacy and cookie policy?

Who owns Tortoise?

We have eight private investors backing us. We will not be taking on any further investors, corporate or private, for the time being and nobody has a majority share. We mean it when we said we are and always will be resolutely independent.

How much money have you raised?

We’ve enough money in the bank to operate in the UK for 3 years, plus over £500k which we raised through our Kickstarter campaign. This gives us the confidence to experiment with our formats and develop Tortoise, with our members, over time.

For members who signed up via Kickstarter:

How do I register?
We’ve sent an email to the email address you gave when you pledged. Check your junk folder if you can’t find it. In this email, you’ll find your unique activation code and a link to the registration page. Once you enter your code and your personal details into that page, we’ll do the rest.

When will I get my Tortoise member merchandise?
You should have it by now. If you haven’t, please let us know on memberhelp@tortoisemedia.com.

When does my membership go live?
Your membership started on January 14th, 2019.

What if I need to change my personal details from the ones I used when I pledged?
You can edit and manage your personal details in My Tortoise under My Membership. If you’re having trouble, just email memberhelp@tortoisemedia.com and we will sort it out.